Noticeboard

Saturday Commuter Clinics - these are for patients who are unable to get to the surgery during the week. Please note these are currently telephone consultations 

Patients will be able to book these appointments with the doctor two weeks in advance of the date, some appointments will be held and opened up the day before. Appointments with the nurse can usually be booked up to a month in advance

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If you need a doctor in an emergency when we are closed call  NHS 111

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Wearing of face masks in shops

It was announced that from July 24th 2020 everyone is required to wear a face covering when entering a shop or business.

This is in addition to wearing one on Public Transport which has been mandatory for some time now.

If you feel you are unable to wear a mask for auditory/sensory/breathing reasons, please visit www.keepsafe.org.uk/mask and download an exemption card for you to show if asked why you are not wearing one.

Please note, it is NOT the responsibility or the role of the Surgery to issue anyone with an exemption letter or certificate. Please visit the website above for more information.

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The Orchard Practice would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

 Registration is simple and you can register here:

https://app.doctorlink.com/theorchardpractice/register

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

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CORONAVIRUS

For serious symptoms that they cannot manage at home they should firstly use NHS 111 online (https://111.nhs.uk/). People should only call NHS 111 if they cannot use the online 111 tool.

APPOINTMENTS:
Do not call the GP surgery unless you need to. The surgery phone lines are facing high demand. Please use the online 111 tools to try to self manage first or please register for DoctorLink which is an online automated consultation tool to provide tailored health advice and will allow you to book a telephone appointment with a doctor if it determines this is still necessary.

DO NOT attend the surgery for any reason unless you have been advised to.

For patients where self care measures have been exhausted or your symptoms are worsening or you have a significant health concern, please call the surgery. All appointments have been switched to telephone and only patients that really need to be seen face to face after being assessed on the phone by a clinician will be.

The practice will continue to have processes to ensure childhood immunisation and other essential care continues.

If you are seen at the surgery your clinician may need to wear gloves, gown and mask so do not be alarmed.

PRESCRIPTIONS:

We will no longer be issuing printed prescriptions, and all prescriptions will be sent electronically to your pharmacy to limit/stop footfall to the surgery. If you have not been setup electronically with your pharmacist, you will be asked on the telephone for your nominated pharmacy so that your prescription can be sent electronically there.

NOTE: We cannot test for COVID 19.

Important links:

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

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New ways of ordering Prescriptions

The way you order your prescription is changing from Monday 4th December. Instead of ordering via your pharmacy, on the website or at the surgery you should call Prescription Ordering Direct (POD) on 0300 131 1100 or use the Healthera App, available from the App Store or through Google Play. POD is available from 9am - 5pm Monday to Friday. Your prescription will still be available to collect either from the surgery or your favourite pharmacy as before. With the Healthera App you can not only order your medication but it will remind you when to do it and remind you to take it too!


CQC Inspection rated as GOOD

Following an Inspection in January 2019, CQC have published the report and rated us GOOD. To see the full report click the following linkhttps://www.cqc.org.uk/sites/default/files/new_reports/AAAJ1328.pdf


Prescriptions given by the Hospital

If you receive a prescription from the hospital, please get this dispensed at the hospital pharmacy, as we may not be able to prescribe it. This is due to the fact that some medications prescribed by the hospital are specialist only prescriptions.

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Armed Forced Network

Have you or a member of your immediate family ever served in the Armed Forces?

If so please let one of our reception staff know

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Many more GP appointments now available in Dartford, Gravesham and Swanley

We are delighted to announce that from 1 October 2018, you can book to be seen by a GP, nurse and other health professionals until 8pm Monday to Friday, and at weekends and bank holidays.

This is part of a national drive to improve access to GP services and give people the opportunity to see health professionals at a time that suits them.

The appointments won’t always be at this surgery, but your notes will be available to the GP, nurse or other health professional, providing you give your consent.

To find out more, and book one of these appointments, please contact us and speak to the receptionist, who will help you see the right person for your needs.

We will offer the new appointments routinely but please tell us if you particularly need a Saturday, Sunday or evening slot. We will also tell you where the appointment will be

Please ring NHS 111 as usual if you need medical assistance when we are closed and it cannot wait until we reopen.

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Electronic prescriptions at the The Orchard Practice

We can to send your prescriptions electronically for a more convenient way for you to get your prescription. You can choose where to get your medication from and it can be collected from a pharmacy near where you live work or shop.

It is vital that we have complete and up to date contact details on your records for this system to work.

Please ask for a form at Reception


The Practice can cater for patients who speak the following languages:

French, Arabic, Italian, Mandarin & Cantonese

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 Hepatitis A vaccine

There is a national shortage of hepatitis A vaccines which is likely to last for several months. Please do not try to book an appointment for this as we are unable to obtain supplies.


Saturday Appointments

Our Saturday morning clinic has been changed to a commuter clinic for those patients who are unable to attend during the working week. Saturday appointments can be booked 2 weeks in advance with some being kept for booking on the day at 12:00 on Friday.

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Medical Certificates

Please remember that medical certificates are only issued by your doctor after the first 7 days of sickness. The first 7 days are self certification and you should collect the form from your employer. A private medical certificate costs £14.50.

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Fair Processing Privacy Notice

To find out how we use your data and how we protect it please ask to see our Privacy Policy, available from Reception


Help us to help you

You may not need to see a doctor if you have pain when passing urine or blood in your urine. Ask for a sample pot and a form at reception and a nurse will dip your urine for signs of infection. They will then decide on the best course of action which may be antibiotics or an appointment to see the doctor.

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Emergency Dental Treatment

Doctors are no longer permitted to treat dental problems.

If you feel that you require antibiotics you should contact your own dentist or the out of hours service by ringing 111

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Booking Doctors Appointments

Doctor and nurse appointments are bookable 4 weeks in advance. You don't need to contact us on the day.

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Repeat Prescriptions

There are now two ways to order your repeat prescription. You can still use Vision On-Line but we have also re-instated the old system as many patients have had difficulties with the new system.

Both sites are available via this website.

PLEASE REMEMBER TO WAIT 72 HOURS (EXCLUDING WEEKENDS) BEFORE COLLECTING YOUR PRESCRIPTION

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Lumps and Bumps

If you have any lumps that you would like to have removed, please make an appointment with Dr Gabriel for an assessment

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All patients have a named GP who is responsible for their overall care at the Practice. Please ask at reception if you wish to know who you are registered with.

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Minor Illnesses

Did you know that West Hill Pharmacy and Moores Pharmacy both offer a Minor Ailment Scheme. You can visit the pharmacies with a range of conditions and get advice and treatment which will cost no more than a normal prescription and is free to those holding an exemption certificate.

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 Message to Female Patients

 

It is important that you attend for regular Cervical Smears.  If you have received a letter inviting you to make an appointment, please do so as soon as possible.  When we are open on a Saturday morning our Nurses are happy to do these then.

 

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To avoid inappropriate use of Accident and Emergency please dial 111 who will advise you of the best action to take.

 

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Please follow the link to 'Latest News' for important information about your medical records  

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NEW APP FOR HEALTH HELP

www.healthhelpnow-nhs.net   just follow the link

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The Orchard Practice

The Orchard Practice moved from a house in Dartford into a purpose-built Health Centre, along with three other practices in the early part of the 1980s, all using the ground floor of the building.

disabilityWheelchair access to the building is through the main door. 

A disabled patients' WC is provided alongside the waiting area and access to the first floor can be reached by a lift, just inside the main front door.

The practice is part of the West Kent Primary Care Trust, which is part of the NHS.

Training Practice

Our practice is a training/teaching practice. Our registrars are fully qualified and have a great deal of hospital experience. Registrars are attached to our practice for 12 months after which time they may become a partner in a practice.  They are at all times encouraged to seek advice when required from the practice partners.

When booking an appointment you may be asked if you would consult with one of our registrars who are excellent doctors, appointed by the practice.

Our GP trainers are Dr King and Dr Taylor.

(Site updated 27/07/2020)
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